This page summarizes our Refund Policy. If anything here differs from that policy, the Refund Policy governs.

Important notes:

• Final sale: any bike bought during a sale or promotion (including Black Friday / Cyber Monday), any Warehouse Find, demo or used bike, any bike bought with a discount code, any custom bike build, and any order shipped outside the United States cannot be returned or refunded.
• Ride Before You Buy (try-on) bikes cannot be returned after the 7-day trial period; the try-on fee and shipping fees are non-refundable.
• Shipping costs — including the $199 flat bike shipping charge — and payment-processing fees are non-refundable.
• Size exchanges are free on every bike we produce — contact us within 30 days of purchase.
• Returns must be requested within 30 days of purchase.

Bikes must be returned in the original packaging in "like new" condition. A2 Bikes reserves the right to assess a restocking fee* of up to 30% should a bike be returned with any damage or signs of use. If a restocking fee is assessed, you may instead have the bike returned to you at your own shipping cost.

How to Complete a Return

1. Contact info@a2bikes.com: let us know whether you want a free size exchange or are returning the bike for another reason. Please include your order number.
2. Re-box your bike: package your A2 bike exactly as you received it. If you need any help please reference this VIDEO.
3. Ship your bike: you are responsible for return shipping. You may use any carrier, but we recommend BikeFlights.com, and we strongly recommend a trackable, insured service. Ship to: A Squared Bikes, Inc., 5755 SW Jean Road, Suite 103, Lake Oswego, OR 97035.
4. A2 inspection: on arrival at our Lake Oswego, Oregon, facility your bike is inspected for damage and unusual wear. Products returned in new, unused condition receive a full refund less non-refundable shipping and payment-processing fees. Products with significant, visible signs of wear or missing components/accessories may be subject to a restocking fee of up to 30%*. Bikes damaged beyond resalable condition — by a crash, or by insufficient packaging on the customer's part — will not be accepted for return.
5. Refund issued: once your return is approved, a refund is issued to the original payment method, typically within 10 business days; your bank or card issuer may take additional time to post it.

*Restocking fee. Products showing significant signs of use, wear or visible damage may be subject to a restocking fee. Depending on the severity of damage, A2 may charge up to 30% of the stated full MSRP of the product. The restocking fee is either deducted from the refund or invoiced to the customer; failure to pay an invoiced fee will result in the account being sent to collections. If a restocking fee is assessed, customers may instead have their returned bike shipped back to them at their own cost.