Frequently asked questions
How long will it take to receive my bike?
Each A2 bike is hand made to order. This process will usually take 2 weeks from the date of order to date of shipping. If you do require your bike sooner than that please reach out and we have shipping options to help expedite the process!
Our bikes ship from our warehouse in Portland Oregon. View Shipping Policy Here.
A2 Bikes Return Policy
We offer free returns on NEW A2 Bikes for 30 days. All demo, prior year models, custom builds, and eTap Builds, and sale priced bikes are final sale. View our return policy HERE.
Where can we see your bikes in person?
A2 was a pioneer in Direct to Consumer Bike Sales, and we remain committed to that. It allows us to deliver our products to you with superior value. From time to time we do participate in race expos. Contact us for more information.
Why do your bikes cost so much less than everyone else's?
We were the first bike brand to sell exclusively direct to consumer in the United States. We have perfected over the past 6 years our relationships with suppliers in Taiwan, and know how to deliver a low cost bike without sacrificing on quality.
What size should I get?
For both the Rogue and SP, here is a general size guideline (Note: If you fall between these heights, please reach out for a consult)
- 5'3"-5'6" - Size Small
- 5'7"-5'10" - Size Medium
- 5'11"-6'1" - Size Large
- 6'2"-6'5" - Size XL
What if I want a different color?
We routinely have special color schemes for our bikes! Contact us for more details!
We also can do custom paint jobs, Prices for custom paint start at $1000 (so make it special!)
We can do custom colored vinyl decal packs as well for $50 for a pack of 3 decals
Can you do custom builds?
Yes! We can build your dream bike exactly how you want it! Contact us for quotes!
How do I set up my SP?
Check out this video from our head mechanic here.
Do you offer financing?
Yes! We offer financing through Affirm. Check for your personal payment plan options by following the Affirm button underneath the price listing on each bike page.
Learn more about Affirm here: https://www.affirm.com/how-it-works
"Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks.”
