Frequently Asked Questions

Generally it takes Brandon about a week to build your bike and then another week for shipping. There are several factors that could change this timeline. Please reach out directly to us before purchasing your bike so we can ensure your bike will arrive when you need it!
Our bikes ship from our warehouse in Portland Oregon. View Shipping Policy Here.

We offer free returns on NEW A2 Bikes for 30 days. All demo, prior year models, custom builds, and eTap Builds, and sale priced bikes are final sale. View our return policy HERE.

A2 was a pioneer in Direct to Consumer Bike Sales, and we remain committed to that. It allows us to deliver our products to you with superior value. From time to time we do participate in race expos. Contact us for more information.

We were the first bike brand to sell exclusively direct to consumer in the United States. We have perfected over the past 6 years our relationships with suppliers in Taiwan, and know how to deliver a low cost bike without sacrificing on quality.

Click HERE for SP sizing.

Click HERE for RP sizing.

We routinely have special color schemes for our bikes! Contact us for more details!

We also can do custom paint jobs, Prices for custom paint start at $1000 (so make it special!)

We can do custom colored vinyl decal packs as well for $50 for a pack of 3 decals

Yes! We can build your dream bike exactly how you want it! Contact us for quotes!

Check out this video from our head mechanic here.

Yes! We offer financing through Affirm. Check for your personal payment plan options by following the Affirm button underneath the price listing on each bike page.

Learn more about Affirm here:

"Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks.”


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