Frequently Asked Questions

Our bikes ship every Wednesday. We close orders for the week on Sunday night to ensure our mechanics have enough time to build your bike to our exacting standards before they're shipped by Kitzuma Cycling Logistics straight to your door! Once the bike has shipped via Kitzuma, you'll receive a text message giving you a more exact time. Our bikes ship from our warehouse in Portland Oregon. View Shipping Policy Here.

If you do not live within the Kitzuma territory, your bike will be shipped via UPS Ground, and takes approximately a week to arrive.

*this is an estimate and may change due on order demand, and supply chain.

We offer free returns on NEW A2 Bikes for 30 days. All demo, prior year models, and sale priced bikes are final sale. View our return policy HERE.

A2 was a pioneer in Direct to Consumer Bike Sales, and we remain committed to that. It allows us to deliver our products to you with superior value. From time to time we do participate in race expos. Contact us or follow us on social media for announcements and more information.

We were the first bike brand to sell exclusively direct to consumer in the United States. By selling directly to you, we avoid charging you the extra costs associated with warehouses and shops. Over the past 6+ years, we have perfected our relationships with suppliers in Taiwan and know how to deliver a low cost bike without sacrificing on quality. 

Click HERE for SP sizing.

Click HERE for RP sizing.

We routinely have special color schemes for our bikes! Contact us for more details.

We also can do custom paint jobs; prices for start at $600.

Yes! We can build your dream bike exactly how you want it. Contact us for quotes.

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