A2 BIKES CRASH REPLACEMENT POLICY

Effective Date: 8.25.25
Version 1.0

POLICY OVERVIEW

A2 Bikes understands that accidents happen, even to the most careful cyclists. Our Crash Replacement Policy provides the original purchaser with access to significantly discounted replacement framesets when damage occurs outside of warranty coverage. This voluntary program demonstrates our commitment to keeping you riding on A2 Bikes products.

ELIGIBILITY REQUIREMENTS

Who Qualifies

• Original Owner Only: This policy is available exclusively to the original retail purchaser of the frameset

• Proof of Purchase Required: Valid proof of purchase (receipt, invoice, or credit card statement) must be provided

• Registration Status: While not required, registered framesets receive priority processing and enhanced discount tiers

What Qualifies

• Structural damage from crashes during riding or racing

• Impact damage from transportation accidents

• Damage from bike rack failures or vehicle-related incidents

• Any accidental damage that compromises frame integrity

• Damage occurring during maintenance or storage mishaps

Time Limitations

• Tier 1 (0-2 years from purchase): Maximum discount available

• Tier 2 (2-3 years from purchase): Standard discount available

• Tier 3 (3-5 years from purchase): Basic discount available

• Beyond 5 years: Case-by-case evaluation at A2 Bikes' discretion

DISCOUNT STRUCTURE

SP Frameset (Triathlon)

Rogue Frameset (Road/Light Off-Road)

*Final pricing subject to current MSRP and availability. Registered owners receive an additional 5% discount.

CLAIM PROCESS

Step 1: Stop Riding

If your frame is damaged, stop riding immediately. Continuing to ride a damaged frame can result in catastrophic failure and serious injury.

Step 2: Document the Damage

• Take clear photographs from multiple angles

• Document the circumstances of the damage

• Gather your proof of purchase and registration information

Step 3: Contact Your Dealer or A2 Bikes

Through Authorized Dealer:

• Bring your damaged frame to an authorized A2 Bikes dealer

• Dealer will assess damage and initiate crash replacement claim

• Processing time: 5-7 business days

Direct to A2 Bikes:

• Email: crashreplacement@a2bikes.com

• Include photos, description, proof of purchase, and serial number

• Processing time: 7-10 business days

Step 4: Receive Quote

• A2 Bikes will provide a replacement quote based on current pricing and availability

• Quote valid for 30 days

• Replacement options will be presented if identical model unavailable

Step 5: Complete Purchase

• Upon acceptance, payment required before shipment

• Damaged frame must be returned to A2 Bikes (we provide prepaid shipping label)

• Replacement frame ships within 5-10 business days of payment

REPLACEMENT OPTIONS

Like-for-Like Replacement

We strive to provide identical model and color replacements when possible. However:

• If exact model is discontinued: Current equivalent model offered

• If color unavailable: Choice of available colors provided

• If size unavailable: We'll work to source from global inventory

Upgrade Options

• Customers may upgrade to higher-spec models

• Crash replacement discount applies to upgrade model's MSRP

• Price difference must be paid by customer

WHAT'S NOT COVERED

This policy does not cover:

• Damage covered under the Limited Lifetime Warranty

• Normal wear and tear

• Cosmetic damage that doesn't affect structural integrity

• Theft or vandalism

• Damage from improper modifications

• Frames purchased second-hand (not original owner)

• Damage resulting from professional stunts or extreme sports outside intended use

PROGRAM LIMITATIONS

Usage Limits

• One claim per frameset: Each serial number eligible for one crash replacement only

• One claim per 12 months: Maximum one crash replacement claim per customer per year

• Non-transferable: Policy benefits cannot be transferred to subsequent owners

Geographic Restrictions

• Available in USA only

• International customers subject to shipping fees and import duties

• Replacement frames shipped to original country of purchase only

Inventory Availability

• Replacement subject to current inventory

• A2 Bikes reserves right to offer comparable alternatives

• No guarantee of exact model/color match

• Extended wait times possible for out-of-stock items

SPECIAL PROVISIONS

Racing Incidents

Unlike many competitors, A2 Bikes explicitly includes racing damage in our crash replacement coverage:

• Criterium crashes: Covered

• Triathlon/TT incidents: Covered

• Gran Fondo accidents: Covered

• Training crashes: Covered

Multiple Component Damage

If multiple A2 Bikes components are damaged in the same incident:

• Each component evaluated separately

• Bundle discount of 5% applied to total replacement cost

• Single shipping charge for all replacements

Loyalty Benefits

Previous Crash Replacement Customers:

• Additional 5% discount on future warranty-covered purchases

• Priority processing on all service requests

• Early access to new model launches

CARBON REPAIR ALTERNATIVE

A2 Bikes partners with certified carbon repair specialists to offer an alternative to replacement:

Repair Network Partners

• [Partner Name 1]: Certified for all A2 Bikes frames

• [Partner Name 2]: Certified for all A2 Bikes frames

• Repairs typically 40-60% less than replacement cost

• Warranty on repairs: 2 years

Repair vs. Replace Guidelines

Recommended for Repair:

• Single area damage under 5cm

• Non-critical stress areas

• Cosmetic carbon damage

Recommended for Replacement:

• Multiple damage areas

• High-stress junction damage

• Damage near bottom bracket or head tube

• Fork damage of any kind

COMPARISON TO COMPETITORS

To help you understand our policy positioning:

TERMS AND CONDITIONS

Legal Disclaimers

• This is a voluntary courtesy program, not a warranty or insurance policy

• A2 Bikes reserves the right to modify or discontinue this program with 30 days notice

• Existing claims will be honored under terms in effect at time of damage

• Program subject to change based on regional regulations

Fraud Prevention

• A2 Bikes reserves right to investigate suspicious claims

• Deliberately damaged frames will be denied coverage

• False claims may result in program ban and legal action

• Serial numbers tracked to prevent duplicate claims

Dispute Resolution

• All disputes handled through binding arbitration

• Governing law: [Jurisdiction]

• Customer responsible for documenting claim validity

FREQUENTLY ASKED QUESTIONS

Q: What if I bought my frame from an online retailer? A: As long as you're the original purchaser from an authorized dealer and have proof of purchase, you're covered.

Q: Can I use crash replacement if I'm not at fault? A: Yes, fault is irrelevant. If the frame is damaged outside warranty coverage, crash replacement applies.

Q: What if I've modified my frame? A: Modifications void the warranty but don't necessarily void crash replacement. Each case evaluated individually.

Q: Can I keep my damaged frame? A: No, damaged frames must be returned to prevent potential safety liability and fraudulent claims.

Q: How long does the entire process take? A: From initial claim to receiving replacement: typically 2-4 weeks depending on inventory.

Q: What if I crash again after using crash replacement? A: Each frame gets one crash replacement opportunity. Your replacement frame would not be eligible.

CONTACT INFORMATION

A2 Bikes Crash Replacement Department

Email: info@a2bikes.com
Hours: Monday-Friday, 9:00 AM - 5:00 PM PST

Mailing Address for Damaged Frames:
A2 Bikes Crash Replacement

5755 Jean Rd

Suite 103

Lake Oswego, OR 97035

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This Crash Replacement Policy is effective for all incidents occurring on or after [Date]. A2 Bikes reserves the right to update this policy. Current version always available at www.a2bikes.com/crash-replacement

Document Version: 1.0
Last Updated: 8.25.25
© 2025 A2 Bikes. All rights reserved.