Refund policy
RETURNS
ALL SALE PRICES ARE FINAL. The following purchases are final sale and cannot be returned or refunded: any bike bought during a sale or promotion (including Black Friday / Cyber Monday), any Warehouse Find, demo or used bike, any bike bought with a discount code, any custom bike build, and any order shipped to a country outside the United States. Ride Before You Buy (try-on) bikes cannot be returned after the 7-day trial period; the try-on fee and shipping fees are non-refundable.
Size exchanges are free on every bike we produce (see Exchanges below).
If an order is canceled after it has shipped, or delivery is refused, the product is subject to a restocking fee of up to 30%. Shipping costs — including the $199 flat bike shipping charge — and payment-processing fees are not refundable.
Our policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it, in the original packaging. All returns are inspected on arrival; if the product is found to have been used or is not in the same condition, only a partial refund will be issued.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: any item not in its original condition, damaged, or missing parts for reasons not due to our error; any item returned more than 30 days after delivery. Products returned with significant signs of use, wear or visible damage may be charged a restocking fee of up to 30% of the full MSRP, deducted from the refund or invoiced separately. If a restocking fee is assessed, you may instead have the bike returned to you at your own shipping cost. Bikes damaged beyond resalable condition — by a crash, or by insufficient packaging on the customer's part — will not be accepted for return.
REFUNDS
Once your return is received and inspected, we will email you to confirm receipt and tell you whether your refund is approved. Approved refunds are issued to the original payment method, typically within 10 business days of approval; your bank or card issuer may take additional time to post it.
LATE OR MISSING REFUNDS
If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank; there is often processing time before a refund is posted. If you've done all of this and still have not received your refund, contact us at info@a2bikes.com.
SALE ITEMS
Only regular-priced items may be refunded. Sale, promotional and discount-code purchases cannot be refunded.
EXCHANGES
Size exchanges are free on any bike we produce: contact info@a2bikes.com within 30 days of purchase and we will arrange the exchange and ship the replacement at no charge. You are responsible for shipping the original bike back to us. Other items are replaced only if they arrive defective or damaged; email info@a2bikes.com to start a claim.
RETURN SHIPPING
To return your product, email info@a2bikes.com first, then ship it to: A Squared Bikes, Inc., 5755 SW Jean Road, Suite 103, Lake Oswego, OR 97035. Re-box the bike exactly as you received it. You are responsible for return shipping costs; if you receive a refund, return shipping is not reimbursed. For bikes we recommend BikeFlights.com, and for any item over $75 you should use a trackable, insured service — we cannot guarantee that we will receive your returned item.